Terms & Refund Policy

Last updated: 12 October 2026

These terms are written to be read, not skimmed past. They cover the 30-Day Reset and one-to-one coaching from HabitWell, operated by David O'Sullivan, Warkworth, New Zealand.

What you're buying

  • 30-Day Reset: a guided 30-day programme with four live group sessions, daily practical prompts, a workbook and support between sessions. You'll get your start date and session times by email within 24 hours of paying.

  • 90-Day Coaching: one-to-one coaching over 90 days, with sessions scheduled together after a discovery call.

Prices are in Australian dollars and include GST where it applies. Payment is taken in full at checkout through Stripe.

The Reset guarantee

Complete the Reset. If it doesn't work for you, you get your money back. No argument.

The guarantee is built for people who do the work. To claim it:

  1. Attend the four live sessions (or watch the recording within 48 hours if you miss one).

  2. Work through the daily prompts across the 30 days.

  3. Email hello@habitwell.org within 14 days of your final session and tell me it didn't work for you.

That's it. No forms, no interrogation. You'll get a full refund to your original payment method within 10 working days.

Coaching refunds

Coaching is time I set aside for you alone, so it works differently. If you cancel before your first session, you get a full refund. After that, sessions already delivered aren't refundable; any unused sessions are refunded at the per-session rate. If coaching isn't working for you, tell me early — I'd rather fix it than lose you.

Rescheduling

Life happens. Give at least 24 hours' notice to move a coaching session and we'll find a new time. If you can't make your Reset start date, I'll move you to the next monthly intake at no cost.

Your rights under the law

Nothing in these terms limits your rights under New Zealand's Consumer Guarantees Act 1993 or the Australian Consumer Law. If the service isn't delivered with reasonable care and skill, or isn't fit for the purpose you bought it for, you're entitled to a remedy whatever these terms say.

What HabitWell is — and isn't

HabitWell is behaviour-change coaching, not medical, psychological or financial advice. It's not a substitute for professional care. If you're dealing with a health or mental health concern, please speak to a qualified professional.

The content

The workbook, prompts, recordings and HabitWell model are for your personal use. Please don't share or resell them.

Questions or concerns

Email hello@habitwell.org. I read every message and reply within two working days.

These terms are governed by New Zealand law.